By Michael Finney and Randall Yip
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REDWOOD CITY, Calif. (KGO) — An elderly Redwood City woman resisted debt collectors for what she knew was an unfair bill for three years. The woman told 7 On Your Side that she did everything she was supposed to do when she canceled her AT&T service, but said the company was still billing her.
Mickey Dorsett knows what she wants.
When AT&T U-verse retired a few of its favorite channels in 2019, it decided it was time for a change.
She called the company and asked what she needed to do to cancel her television and internet service.
She followed the company’s instructions and returned all of her equipment using their pre-addressed labels.
“And at the end of the phone call, I said, ‘Are you going to hit me with an early termination fee now? And he said, ‘Oh, no. You are no longer under contract with us,” Dorsett said.
The following month, she received a bill for $70 for internet service.
“I phoned them and told them how could I get internet service when I sent all my equipment back to you?” she says.
A month later, she received another bill.
This time it included an early termination fee.
She filed a complaint again. They promised to call her back, but she says she never heard back.
Instead, she said she received numerous collection notices over the next three years.
One was from a company known as the Franklin Collection Service. Another came from Radius Global Solutions. Yet another from IC System.
They all tried to collect and failed.
“That was the principle. I owed them nothing. I was told I wasn’t under contract and I just felt like I didn’t have to,” Dorsett said.
After three years, she calls for reinforcements and contacts 7 On Your Side.
“Was I scared? No. I was determined not to pay it,” she said.
7 On Your Side contacted AT&T and she received a call from the AT&T president’s office saying the bill would be cancelled.
“I haven’t heard anything since thanks to 7 On Your Side,” Dorsett said.
AT&T told us, “We helped this customer understand the charges on her account and worked with her to resolve this issue. She is satisfied.
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