Payment Terms

How to avoid scams when buying event tickets

Ronnie Wood, from left, Keith Richards and Mick Jagger of The Rolling Stones perform, with Steve Jordan on drums, during the 'No Filter' Tour at the Dome at America's Center, Sunday, Sept. 26, 2021, in St. Louis.

Ronnie Wood, from left, Keith Richards and Mick Jagger of The Rolling Stones perform, with Steve Jordan on drums, during the ‘No Filter’ Tour at the Dome at America’s Center, Sunday, Sept. 26, 2021, in St. Louis.


In the coming weeks, Charlotte FC will play its first home game at Bank of America Stadium, and Eric Church, Patti LaBelle and Bad Bunny will take to the stage at various venues around the city.

Mecklenburg County is set to drop its mask mandate as a continued decline in COVID-19 cases signals a return to normal for some. As a result, more Charlotte residents are likely to attend large public events.

It also presents opportunities for scammers to sell fake tickets to take advantage of the renewed interest in the public congregation.

Last year, the Better Business Bureau received more than 140 reports of ticket scams related to sporting events, concerts, theater and more.

How do ticket scammers go after your money?

According to, scammers take advantage of ticket shortages by:

  • Charging far higher than the face value of a ticket

  • Creation of counterfeit tickets with fake barcodes and logos of genuine ticketing companies

  • Sell ​​duplicates of a legitimate ticket and email it to multiple buyers

  • Pretend to sell tickets online to steal your credit card information

How to protect yourself when buying tickets

The BBB offers the following tips for buying tickets for any type of live event:

  • Buy locally whenever possible.

  • Consider your source. Know the difference between professional ticket brokers like Ticketmaster and StubHub, and a scammer selling fraudulent tickets.

  • Verify the seller on to ensure you are purchasing from an accredited resale company.

  • Buy only from trusted vendors. Look for the lock symbol in the web address to indicate a secure shopping system.

  • Know the refund policy. You should only buy from a ticket reseller who provides clear details of the terms of the transaction.

  • Use secure payment methods, such as a credit card, so you can get your money back if the tickets are fraudulent.

  • Beware of advertisements. Some advertisements for cheap tickets could be scams, especially if the tickets are well below face value.

  • Check your tickets. Present your ticket to customer service at the venue where the event will take place. They will be able to check if your ticket is legitimate.

How to report ticket scams

There are several ways to report a ticket scam, according to

Evan Moore is a duty reporter for the Charlotte Observer. He grew up in Denver, North Carolina, where he previously worked as a reporter for the Denver Citizen, and graduated from UNC Charlotte.