Payment Terms

Healthcare Industry Turns to Gig Apps for Hiring Assistance

It shouldn’t be so surprising that the pandemic has exacerbated one of the biggest problems facing health care in the United States: an ongoing deficit of nurses and other providers that leaves hospitals, practices and short-staffed nursing homes – and puts patients at risk of going unnoticed.

Professional burnout is real and practitioners are leaving clinical settings en masse. Finding candidates willing to take on the increased workload has become such a problem that only 1% of nursing homes nationwide are operating with full staff, according to a recent industry survey.

This is just one telling statistic among many. Fighting them all can mean the difference between life and death in some cases, and it’s giving rise to creative solutions that harness the power of the gig economy to give healthcare workers, and the organizations that hire them, new tools so they can meet the challenge.

A recent entry into the emerging market, Gale Healthcare Solutionsis working to solve this problem with an app that connects these clinicians to healthcare facilities that need clinical support.

“What we are always focused on is serving one more patient, ensuring patients receive the level of care they need and deserve,” Julie Dunphy, chief financial officer of Gale, told PYMNTS. “It completely redefines your role, especially as a CFO, when you have that humanity that’s part of the job.”

Related: 28% of patients would like to use digital or mobile wallets to pay for their healthcare

Prove flexibility to clinicians and healthcare institutions

She added that the app was developed to take the staff at these facilities to the next level by “bringing together humanity and technology”. With the gig market developed by Gale, facilities can enter their shifts and clinicians can resume shifts when needed.

Healthcare facilities can work shifts both when they have an immediate need and months in advance. clinicians can not only perform ancillary shifts when needed, but also plan and fill their shifts for months.

“It really empowers them,” Dunphy said. “It’s a testament to the overall demand we’re seeing in the United States for the gig market, the gig economy, and we’re able to provide that to our clinicians.”

About 40,000 clinicians are currently accredited in the app and ready to take shifts. Some use the app for ongoing work while others use it to pick up a shift if they need extra income to pay for an emergency expense.

Pay clinicians daily

The app hosts clinician credentials, keeps them up to date, and provides the information to facilities so they know the clinician is credentialed and trusted. Additionally, Gale provides clinicians with a daily salary – as early as 9 minutes after they leave.

“The clinician compensation component is something that really sets us apart,” Dunphy said. “That’s why clinicians continue to use Gale and still want to be part of this technology platform. »

Because all data is collected digitally, everything is transparent. The app manages shifts, real-time clinician payment and facility billing are done within the app. Team data is approved by facilities and then pushed into the billing process on a weekly basis. Institutions then pay.

“It’s very, very easy to support with technology,” Dunphy said.

See also: In-Depth Analysis: Growing Demand for Instant Payment Options Across the Economy

Collection and distribution of payments

Since Gale works with a wide range of facilities and ownership groups, the company receives checks as well as Automated Clearing House (ACH) payments. Although Gale has a safe deposit box where these are deposited, checks represent a small, diminishing portion of payments.

“Where we’ve eliminated a lot of that noise is really on the compensation side,” Dunphy said. “Because we can deposit that money electronically and put it back in the hands of the clinician, that has been eliminated. They are no longer waiting for a check to arrive in the mail.

By providing these services, Gale has hired and grown. The technology provides flexibility for both clinicians and healthcare institutions.

“Clinicians really, really love using the platform, as do the facilities,” Dunphy said.



On: Patient portals have become a must-have for providers, so much so that 61% of patients interested in using the tools say they would choose a provider that offers one. For Accessing Healthcare: Easing Digital Frictions In The Patient Journey, a collaboration between PYMNTS and Experian Health, PYMNTS surveyed 2,333 consumers to learn how healthcare providers can ease digital pain points to improve care and satisfaction. patients.